Dear Weirdo fans, please check here for answers before placing an order or if you have any questions! If your "unsolved mysteries" remain, feel free to contact our customer service assistant.
1. 📦 Orders & Shipping
Q1: How long will it take to ship my order?Shipping is arranged based on the item type:
In-stock items: Shipped within 2–5 business days after payment confirmation.
Custom/Pre-order items: Shipped within 7–30 business days (excluding weekends) after payment.
Mixed orders: If your order contains both in-stock and pre-order items, the entire order will be shipped once all items are ready.
Note: Shipping may be delayed by 1–3 days during major events, long holidays, or unforeseen circumstances. For urgent orders, please contact us before purchasing!
Q2: Can I modify or cancel my order?Once an order is placed, the system begins processing immediately.
Before shipping: If you need changes, contact us as soon as possible. We will do our best to intercept it depending on the processing status.
After shipping: Orders cannot be cancelled or modified once they have entered the shipping process. Please double-check your details before checkout.
2. 🚚 Delivery & Pickup
Q3: What are the shipping methods and delivery times?Items typically arrive within 2–3 business days after dispatch:
Domestic Courier (HCT/Black Cat): Charged based on weight and dimensions.
Convenience Store Pickup (FamilyMart/7-ELEVEN): Flat rate shipping.
Q4: Do you ship to outlying islands or overseas?
Outlying Islands: Standard service covers Taiwan's main island. For islands, please contact us for a shipping quote.
Overseas: Currently shipping to Hong Kong, Macau, Malaysia, and Singapore via SF Express (Freight Collect/Receiver Pays).
Q5: What happens if I fail to pick up my package?Please pick up your package within 7 days of arrival.
Recipient Name: Must match your valid ID.
Returns: Unclaimed packages returned to us will be treated as a "unilateral termination of contract." We will refund the balance after deducting actual shipping and handling fees.
3. 🔄 Returns & Refunds
Q6: Do you offer a 7-day cooling-off period?Yes. Per the Consumer Protection Act, you have a 7-day inspection period starting the day after receipt.
Reminder: This is an "inspection" period, not a "trial" period. Returned items must be in brand-new condition with all original packaging (tags, bags/boxes, accessories, and gifts) intact.
Q7: Will handmade items differ from the photos?
Handmade Nature: Some items are handmade or semi-handmade. Small variations (textures, craft marks) are unique features, not defects.
Color/Size: We strive for accuracy, but screen displays vary. A size deviation of ±1–2cm is considered normal.
Q8: Who pays for return shipping?
Personal Reasons: We offer "One Free Return" per order (original shipping fee is non-refundable). If the return causes the remaining order to fall below the free shipping threshold, the original shipping fee will be deducted from the refund.
Defects/Wrong Items: Once confirmed by customer service, The Weird Things will cover all return/exchange shipping costs.
Q9: What is "Value Depreciation"?If a product cannot be resold as new due to improper use or damaged packaging (e.g., taping a shipping label directly onto a shoe box), a refurbishment fee will be deducted from the refund based on the damage.
4. 💳 Payment & Others
Q10: What payment methods do you accept? Do you issue invoices?
Payment: We support credit cards and major online payment platforms.
Invoices: We use Electronic Invoices. Please confirm your carrier or Tax ID during checkout; invoices cannot be modified once issued.
Q11: How do I contact customer service?We will respond as soon as possible during business hours:
Service Hours: Mon–Fri, 1:30 pm – 7:30 pm
Email: hello@the-weird-things.com
