Hello there! Thank you for shopping with THE WEIRD STUDIO! Our team (and our busy little assistants!) carefully inspects and packs every order to make sure it brings a smile to your face. To ensure a smooth experience for everyone, please take a moment to look over our return guidelines:
✏ Received a Defective or Incorrect Item? (So sorry!) If we accidentally missed a flaw or sent the wrong thing, we are truly sorry for the mix-up! Please contact us via the [Contact Us] link on our website within 7 days of receiving your order.
How to help: Please describe the issue and attach an unboxing video or photos of the defect.
Our Promise: If the item is in stock, we will cover all shipping costs to send you a replacement. If it’s out of stock, we will provide a full refund.
✏ 7-Day Appreciation Period We offer a 7-day appreciation period (including weekends) starting from the day you receive your package.
A Friendly Note: Items must be in "Brand New" condition. We cannot accept returns if the item has been used, washed, damaged, or carries scents (like perfume or smoke). Thank you for your understanding!
✏ Legal Exceptions According to Consumer Protection Law, certain items such as "Customized/Bespoke products" or "Opened personal hygiene items" are not eligible for the 7-day return period. Please consider this carefully when shopping.
✏ How do I start a return?
Apply Online: Log in to "Member Center" > "My Orders" and click [Request Return].
Get Your Code: Once approved, you will receive a 7-ELEVEN Return Code (Please use it within 3 days!).
Pack It Up: Place the item, original box, tags, and any gifts into a shipping bag or box.
Important: Please do not stick shipping labels directly onto the product's original packaging/box, as this affects the item's value and your return eligibility.
Drop Off: Head to any 7-ELEVEN, print the label at the ibon machine, and use the 7-ELEVEN Return Service to send it back. Remember to keep your receipt!
✏ When will I receive my refund?
Processing Time: Once we receive and confirm the item is in good condition, we will process your refund within 7-14 working days.
Staying in Touch: If anything comes up during the process, our assistant will reach out to you directly—don't worry!
✏ A Little Final Note
Please understand that we must blacklist accounts that intentionally damage or soil items and cancel their return rights.
Always contact us before sending an item back! Otherwise, our assistants won't be able to find your records, which will delay your refund.
International Transactions: For international refunds, any handling fees or exchange rate differences charged by your credit card bank follow the bank’s regulations; we are unable to refund these specific costs.
If you have any questions, feel free to [Contact Us] anytime. Thank you for your support and understanding!
